Shipping, Returns & Damaged Orders Policy
Last updated: August 23, 2026
This Shipping, Returns & Damaged Orders Policy (this “Policy”) applies to purchases of artwork, prints, merchandise, and other products (“Products”) sold by KMNDZ Art, LLC (“KMNDZ,” “we,” “us,” or “our”) through KMNDZ.com, our Shopify-hosted online store, and any other ecommerce site operated by or on behalf of KMNDZ that links to this Policy.
This Policy supplements and is incorporated into the KMNDZ Terms & Conditions. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
1. Shipping Method for Prints
All prints are shipped via FedEx, unless shipping to a P.O. box in which case orders will be shipped via USPS.
Framed prints are insured for $100.
Please allow approximately 4-7 business days to process and ship your unframed order, and approximately 10-14 business days for framed.
(Note these are estimates and orders can arrive sooner or later depending on various factors)
You will be sent an email notification with tracking number when your order is shipped out.
WE ARE NOT RESPONSIBLE for incorrect shipping addresses, so please double check before submitting your order.
2. Shipping Destinations
KMNDZ currently ships Products only to eligible addresses within the United States.
Available shipping destinations are determined by KMNDZ and may change from time to time. KMNDZ may expand, restrict, suspend, or otherwise modify available shipping destinations without amending this Policy.
Availability of a Product on the Site does not necessarily mean that the Product can be shipped to every location.
3. All Sales Are Final
ALL SALES ARE FINAL.
Except as expressly provided in this Policy or required by applicable law, KMNDZ does not accept returns or exchanges and does not provide refunds, credits, or cancellations.
In particular, we do not accept returns, exchanges, or refund requests because you change your mind; you no longer want the Product; you prefer another artwork, Product, size, format, material, or framing option; the Product does not match your décor, furnishings, wall color, or other surroundings; you later purchase or prefer another Product; you failed to review Product information before ordering; or of other personal preferences or circumstances unrelated to qualifying damage to the Product.
Products may be printed, framed, manufactured, packaged, or otherwise prepared specifically in response to an order. An order therefore may enter production or fulfillment promptly after it is submitted.
Unless KMNDZ expressly agrees otherwise, submitting a request to cancel an order does not entitle you to cancellation, refund, credit, or other relief, even if the Product has not yet shipped.
Nothing in this Policy limits any right or remedy that cannot lawfully be waived.
4. Third-Party Production, Fulfillment, and Shipping
KMNDZ may use independent third parties to photograph, print, manufacture, frame, package, warehouse, fulfill, insure, ship, or deliver Products.
The identities of these providers may change from time to time without notice.
KMNDZ may select or change production facilities, fulfillment providers, carriers, shipping methods, packaging, or other logistical arrangements in its discretion, subject to any express Product-specific commitment and applicable law.
To the fullest extent permitted by applicable law, KMNDZ is not responsible for delays, interruptions, failures, losses, damage, errors, or other acts or omissions of independent Third-Party Service Providers or for circumstances outside KMNDZ's reasonable control, except to the extent expressly provided in this Policy or the Terms & Conditions.
5. Production, Processing, and Shipping Times
Products may be produced, printed, signed, framed, manufactured, packaged, and fulfilled after an order is placed.
Any production, processing, fulfillment, or delivery timeframe displayed on the Site, in a Product listing, in an order confirmation, or otherwise communicated to you is an estimate only, unless KMNDZ expressly states otherwise in writing.
Actual production and delivery times may vary because of Product type, edition release volume, framing, materials, availability, production schedules, carrier operations, weather, holidays, supply-chain conditions, labor interruptions, governmental action, natural disasters, or other circumstances.
A Product arriving earlier or later than an estimated delivery date does not, by itself, create a right to cancel the order, reject delivery, obtain a refund, or receive other compensation, except as required by applicable law.
6. Shipping Charges
Applicable shipping and handling charges, if any, will be displayed or otherwise disclosed in connection with the applicable purchase.
Shipping charges may vary depending upon the Product, size, weight, framing, destination, shipping method, packaging requirements, fulfillment provider, or other circumstances.
Unless required by applicable law or expressly agreed by KMNDZ, original shipping and handling charges are nonrefundable.
7. Shipping Addresses
You are responsible for providing a complete and accurate shipping address.
Please carefully review the recipient name, street address, apartment or suite number, city, state, ZIP Code, and other shipping information before submitting your order.
KMNDZ is not responsible, to the fullest extent permitted by applicable law, for loss, delay, nondelivery, misdelivery, additional shipping charges, rerouting charges, replacement costs, or other consequences resulting from an incorrect or incomplete address supplied by the customer; failure to include an apartment, suite, unit, or other required address information; an outdated address; refusal or inability to accept delivery; failure to retrieve a shipment; restrictions or conditions at the delivery location; or other inaccurate or insufficient delivery information supplied in connection with the order.
If you discover an address error after submitting an order, contact KMNDZart@gmail.com promptly. KMNDZ does not guarantee that an address can be changed after an order has been submitted or entered production or fulfillment.
Any costs associated with correcting, rerouting, reshipping, reproducing, or replacing an order because of customer-supplied address information may be charged to the customer to the fullest extent permitted by law.
8. Tracking and Delivery
Where tracking information is available, it may be provided by email or through the e-commerce platform or carrier.
Tracking information is supplied for convenience and may be generated, maintained, or updated by an independent carrier or fulfillment provider.
Carrier scans, tracking events, delivery estimates, and delivery confirmations are outside KMNDZ's direct control.
You are responsible for monitoring available tracking information and making reasonable arrangements to receive and secure your shipment.
9. Lost, Missing, Stolen, or Misdelivered Shipments
If a shipment appears to be lost in transit, contact KMNDZart@gmail.com with your order information so that KMNDZ can review the circumstances.
KMNDZ may require you to cooperate with tracking inquiries, carrier investigations, insurance claims, affidavits, documentation requests, or other reasonable procedures before determining whether relief is appropriate.
A carrier's designation of a shipment as “delivered” may be considered evidence of delivery. KMNDZ does not guarantee replacement or reimbursement of Products that a carrier records as delivered but that are subsequently reported missing, lost, stolen, or misdelivered.
KMNDZ will evaluate disputed-delivery and lost-shipment matters on a case-by-case basis and may consider carrier records, tracking information, delivery photographs or scans, insurance coverage, customer-provided information, fulfillment-provider information, and other relevant circumstances.
Nothing in this Section requires KMNDZ to replace or refund an order where tracking or other reasonable evidence indicates delivery, except where required by applicable law.
10. Inspection Upon Delivery
You should inspect your Product and its packaging promptly upon delivery.
If the package appears damaged, crushed, punctured, wet, opened, or otherwise compromised, you should photograph the exterior packaging before discarding or materially altering it.
You should retain the Product, original packaging, shipping materials, labels, and other relevant materials until any damage claim has been resolved or KMNDZ advises you that they may be discarded.
Failure to preserve reasonably necessary evidence may impair KMNDZ's ability to evaluate a claim or obtain relief from a carrier, insurer, manufacturer, or fulfillment provider.
11. Damaged Products - Fifteen-Day Notice Required
If a Product arrives damaged, you must notify KMNDZ at KMNDZart@gmail.com within fifteen (15) days after delivery.
Your notice should include your name; order number or other information sufficient to identify the order; identification of the affected Product; a description of the claimed damage; clear photographs showing the claimed damage; clear photographs showing the Product as a whole; photographs of the exterior packaging and shipping label; photographs of interior packaging and protective materials where relevant; and any other information reasonably requested by KMNDZ to evaluate the claim.
KMNDZ may request additional photographs, video, documents, information, packaging, inspection, return of the Product, or cooperation with a printer, manufacturer, framer, fulfillment provider, carrier, or insurer.
Submitting a damage claim does not guarantee a replacement, refund, credit, or other remedy.
To the fullest extent permitted by applicable law, failure to notify KMNDZ within the required period or failure to provide reasonably requested evidence or cooperation may result in denial of the claim.
12. Evaluation of Damage Claims
KMNDZ evaluates damage claims on a case-by-case basis.
KMNDZ may consider, among other things, the nature and extent of the claimed damage; photographs and other evidence provided; condition of the packaging; shipping and tracking information; information from the printer, framer, manufacturer, fulfillment provider, carrier, or insurer; whether the claimed condition is damage or a reasonable Product variation; whether the Product was handled, installed, framed, altered, stored, or displayed after delivery; whether the claim was submitted within the required time; whether requested evidence was supplied; and other circumstances KMNDZ reasonably considers relevant.
KMNDZ reserves the right, to the fullest extent permitted by law, to determine whether a claimed condition qualifies for relief under this Policy.
13. Remedies for Approved Damage Claims
If KMNDZ determines that a Product was damaged in a manner qualifying for relief under this Policy, replacement is KMNDZ's preferred remedy where reasonably practicable.
KMNDZ may, however, determine in its discretion and to the fullest extent permitted by applicable law that another remedy is appropriate under the circumstances, including repair, reframing, replacement of a component, store credit, refund, or other reasonable relief.
The availability and form of a remedy may depend upon Product availability, edition status, production capability, materials, fulfillment-provider policies, shipping or insurance coverage, and other circumstances.
The customer's submission of a claim does not give the customer the right to select a particular remedy.
KMNDZ may require return, surrender, destruction, photographic evidence of destruction, or other reasonable disposition of a damaged Product before providing a replacement or other remedy, where appropriate and permitted by law.
Except where required by law, KMNDZ is not obligated to provide both a replacement and a refund or other duplicative recovery for the same Product.
14. Limited-Edition Replacements
Because certain KMNDZ Products are limited editions, replacement of a damaged limited-edition Product may involve considerations not applicable to ordinary merchandise.
Where reasonably practicable, KMNDZ may replace a damaged limited-edition Product with another authorized example of the same artwork and edition.
A replacement may bear the same edition number, a replacement designation, or another appropriate designation determined by KMNDZ and the artist consistent with the integrity and records of the applicable edition.
KMNDZ and the artist may create and maintain replacement, archival, printer's, or other proofs reasonably necessary to address damaged or destroyed works, subject to representations expressly made concerning the applicable edition.
A replacement issued for a damaged limited-edition Product is intended to substitute for the damaged Product and does not increase the authorized edition merely because a replacement copy is produced.
KMNDZ may require the damaged limited-edition Product to be returned, surrendered, destroyed, permanently marked, or otherwise rendered unsuitable for sale or circulation before issuing a replacement.
If replacement of a limited-edition Product is not reasonably practicable, KMNDZ may determine an alternative remedy consistent with this Policy and applicable law.
15. Damage Occurring After Delivery
This Policy applies to qualifying damage existing at the time of delivery or caused in transit before delivery.
Except where applicable law provides otherwise, KMNDZ is not responsible for damage occurring after delivery as a result of improper handling; dropping, impact, abrasion, puncture, or other physical damage; improper installation, hanging, mounting, framing, or reframing; removal from original framing; use of unsuitable hardware or mounting methods; exposure to direct sunlight or ultraviolet radiation; excessive heat or cold; humidity, moisture, water, condensation, or flooding; smoke, pollutants, chemicals, or environmental contaminants; improper cleaning; storage under unsuitable conditions; acts of another person or animal; moving, transportation, or reshipping after initial delivery; alteration, repair, restoration, or modification by someone other than a person authorized by KMNDZ; or ordinary aging or deterioration of materials.
Customers are responsible for appropriate handling, installation, display, storage, maintenance, and preservation of Products after delivery.
16. Refused and Undeliverable Shipments
A customer's refusal to accept delivery does not constitute an authorized return and does not entitle the customer to a refund, exchange, or credit.
If a shipment is returned because it was refused, unclaimed, undeliverable, or addressed incorrectly, KMNDZ may, to the fullest extent permitted by law, decline to reship the Product; require payment of additional shipping, handling, production, or fulfillment costs before reshipment; charge or retain reasonable costs incurred because of the failed delivery; or take such other action as KMNDZ determines appropriate under the circumstances.
The final-sale provisions of this Policy continue to apply to refused, unclaimed, and undeliverable shipments.
17. Unauthorized Returns
Do not return a Product to KMNDZ, a fulfillment provider, printer, framer, manufacturer, or other address unless KMNDZ expressly authorizes the return and provides applicable instructions.
Sending a Product back without authorization does not create a right to a refund, exchange, replacement, or credit.
To the fullest extent permitted by law, KMNDZ is not responsible for loss of or damage to an unauthorized return.
18. Third-Party Requirements
A carrier, insurer, printer, manufacturer, framer, payment processor, or fulfillment provider may impose reasonable procedures or documentation requirements in connection with a loss or damage claim.
Where KMNDZ's ability to obtain a replacement, insurance recovery, carrier adjustment, or other relief depends upon customer cooperation, KMNDZ may require the customer to comply with reasonable procedures, including providing photographs, retaining packaging, making the Product available for inspection, completing forms or declarations, or returning or surrendering the Product.
Failure to provide reasonably requested cooperation may affect the availability of relief to the fullest extent permitted by applicable law.
19. Fraud, Abuse, and Repeated Claims
KMNDZ reserves the right to investigate suspected fraudulent, abusive, excessive, or bad-faith claims or purchasing activity.
To the fullest extent permitted by applicable law, KMNDZ may refuse future orders, restrict purchasing privileges, require additional verification, deny claims not supported by sufficient evidence, or take other reasonable measures where KMNDZ reasonably believes that a customer has engaged in fraud, abuse, material misrepresentation, repeated unsupported claims, unauthorized resale activity, or misuse of KMNDZ's policies.
Nothing in this Section permits KMNDZ to deny a remedy that applicable law requires it to provide.
20. Relationship to Terms & Conditions
This Policy supplements and is incorporated into the KMNDZ Terms & Conditions.
The Terms & Conditions contain additional provisions concerning orders, Third-Party Service Providers, intellectual property, warranties, limitations of liability, indemnification, governing law, disputes, and other matters that apply to purchases.
Nothing in this Policy waives or limits any protection, defense, disclaimer, limitation, right, or remedy provided to KMNDZ or the other KMNDZ Parties under the Terms & Conditions.
If there is a conflict between this Policy and a Product-specific written term expressly identified by KMNDZ as governing a particular Product or transaction, the more specific Product term will control with respect to that Product or transaction, subject to applicable law.
21. Changes to This Policy
KMNDZ may modify this Policy from time to time.
Revised versions will become effective when posted or on such later date as KMNDZ specifies, subject to applicable law.
The Policy applicable to a completed purchase generally will be the version applicable to that transaction at the relevant time, except where applicable law permits otherwise or the parties agree otherwise.
22. Contact
Questions concerning shipping, an order, or a damage claim may be directed to:
KMNDZ Art, LLC
Email: KMNDZart@gmail.com